Delivery

When will I get my order?

It takes 3-7 days to fulfil an order, after which it’s shipped out. The shipping time depends on your location. 

Where will my order ship from?

We work with fulfilment companies with facilities in both Europe and the US. Depending on your location and availability we will fulfil and ship the order from the nearest to you.

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases. As we automatically use the fulfilment company closest to you this is possible but unlikely.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

●  Check your shipping confirmation email for any mistakes in the delivery address.
●  Ask your local post office if they have your package.
●  Stop by your neighbours in case the courier left the package with them.

Pro tip: Package theft is on the rise! i​f you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!

If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with us at info@bratfaceldn.co.uk with your order number.